FAQs

NVUS customer services are here to help!
Please note: Shipping times commence once the order has been dispatched from our facilities and you’ve received an email of fulfillment. Please also check your junk/spam folder as our replies can sometimes end up there!

WHAT ARE SHIPPING TIMES AND COSTS?

  • Standard shipping (2-5 days)
  • Expedited shipping (1-3 days)
  • Shipping costs range from $7.50-15.00 depending on shipping method
  • Free shipping is available in Canada and US on orders over $150

WHAT PAYMENT METHODS CAN I USE?

  • Credit Card: Visa, Visa Debit, MasterCard, Discover, American Express
  • Express checkout is also available through PayPal and Google Pay options for a quick checkout process

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

  • If you are not entirely satisfied with your purchase, we're here to help. You have 30 days to return/exchange an item from the date you received it. To be eligible for a return, your item must be in the same condition you received it in. If your return is approved, we will initiate a refund/exchange to your credit card or (original method of payment).
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